Returns & Exchanges Policy
At Victor Collection Belgium, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and convenient returns and exchanges process according to the terms below.
Return Eligibility
Customers may request a return or exchange if:
- The product is unused and unworn
- The item is in its original condition and packaging
- Return request is made within the eligible return period
- Tags and labels are still attached to the product
Products that show signs of use, damage or alteration may not qualify for returns or exchanges.
Return Timeframe
Return or exchange requests should be made within 7–14 days after receiving the order, depending on applicable store policy.
Exchange Policy
Customers can request exchanges for:
- Different sizes
- Product defects
- Damaged or incorrect items received
Exchanges are subject to product availability.
Non-Returnable Items
The following items may not be eligible for return or exchange:
- Used or washed products
- Damaged items caused by customer misuse
- Final sale or discounted clearance items
- Customized or special-order products
Return Process
To request a return or exchange:
- Contact our customer support team
- Share your order details and reason for return
- Securely pack the item in original packaging
- Ship the product according to return instructions provided
Refund Policy
Once the returned item is inspected and approved, refunds will be processed through the original payment method within the applicable processing period.
Shipping charges may be non-refundable unless the return is due to damaged or incorrect products.
Damaged or Incorrect Orders
If you receive a damaged, defective or incorrect product, please contact us immediately with product images and order details for quick assistance.
Shipping Responsibility
Customers may be responsible for return shipping charges unless the return is due to a product defect or shipping error.
Contact Information
For return or exchange assistance, please contact us.
Victor Collection Belgium
Email: bravobravo@hotmail.be
Phone: +32 476 985799